Shipping policy

Free shipping on every order. We currently ship to the United States only.

Delivery times Most orders arrive within a week, but please allow up to 2 weeks for delivery. For Christmas, we recommend ordering by December 10.

Tracking As soon as your order ships, we'll email you a tracking number. You can follow your parcel anytime on our Track your order page (timelume.store/pages/track).

Multi-orb orders If you order more than one orb, they may arrive in separate parcels on different days.

Lost or delayed parcels If your tracking hasn't moved for several days or your order hasn't arrived within 2 weeks, message us through our contact page and we'll look into it. If a parcel is lost, we'll send a replacement or refund you in full.

Address changes Please double-check your address at checkout. If you spot a mistake, message us right away and we'll update it if your order hasn't shipped yet.